FAQ's
FAQ
Can I cancel an order?
Unfortunately, we are unable to modify or cancel an order once it has been placed. You are
welcome to return items you no longer wish to keep once they have been received. There will
be a return label in your package, and you can send back and request a refund.
Why was an item cancelled from my order?
Orders or parts of an order may be cancelled by our system for various reasons.
Possible reasons include:
- We are unable to ship to the address provided.
- Your item has become unavailable at the time of packing.
- We are having difficulty processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind
that you will not be billed for any cancelled item(s)/ order.
How do I return an item?
All orders come with a return label.
Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags
intact.
- Place your items back in your package and attach the shipping label to the outside,
then drop off at your nearest EVRI drop off centre.
- Remember to keep your tracking number!
Please allow 5-7 business days for your return to arrive to our facility.
Once your return has been received by our warehouse, allow up to 5-7 business days to
complete. Additional processing time may occur depending on your financial institution
before the funds appear on your account.
Shipping questions
When will my order ship?
"Orders placed with a standard shipping method will take 2-3 business day to process."
How can I track my order?
"You will receive a shipping confirmation email once the order has shipped from our
warehouse. It will contain information to track your order. Please keep in mind that delivery
time frames begin calculating once order has shipped from our warehouse."
How do I check my order status?
Check your email for your order details and find a link to track you item. Contact Us - If you
still have questions about your order, please contact us sales@bravery.co.uk
Please Note: Orders placed with a standard shipping method will take 2-3 business day to
process.
Do you deliver internationally?
We do not do international deliveries through our website.
Returns questions
How do I return an item?
All orders come with a return label.
Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags
intact.
- Place your items back in your package and attach the shipping label to the outside,
then drop off at your nearest EVRI drop off centre.
- Remember to keep your tracking number!
Please allow 5-7 business days for your return to arrive to our facility.
Once your return has been received by our warehouse, allow up to 5-7 business days to
complete. Additional processing time may occur depending on your financial institution
before the funds appear on your account.
How do I exchange an item?
You can make an exchange, please email sales@bravery.co.uk with your request. Once we
have received the original order in the same condition we will process your exchange,
provided it is in stock. The item needs to be the same retail value.